Privacy Policy

1. Who we are

Property & Portugal ("we") is committed to protecting your personal data and handling it in accordance with UK GDPR and the Data Protection Act 2018.

In this policy, “Property & Portugal”, “we”, “us” and “our” refer to the operator of this website and the team handling your enquiry.

2. Information we collect

We may collect the following information when you use the website or contact us:

• Your name and contact details, including email address and telephone number.
• Your property preferences, location interests, budget range and message.
• Details of a property you ask us about and records of our correspondence with you.
• Technical information such as browser type, device information, approximate location and pages visited.
• Information you choose to provide when you follow an external social, professional or partner link.

Please do not include passwords, payment card details or other highly sensitive information in the enquiry form. We do not ask you to provide those details through this website.

3. How we collect information

Most information is provided directly by you when you submit an enquiry, request property information, contact us by telephone or email, or interact with the website. Some technical information is collected automatically through standard web technologies. See our Cookie Policy for more detail.

4. How we use your information

We use personal information to:

• Respond to your enquiry and provide relevant property information.
• Arrange viewings, calls or introductions requested by you.
• Understand your requirements and tailor our advisory service.
• Maintain enquiry records, manage our relationship with you and improve the website.
• Protect the website, investigate misuse and comply with legal or regulatory obligations.

We do not sell personal information. We do not use your enquiry details for unrelated marketing without a lawful basis and, where required, your consent.

5. Our legal bases

Depending on the circumstances, we process information because it is necessary to respond to your request or take steps at your request before entering into an agreement; because we have a legitimate interest in operating and improving our service; because we have a legal obligation; or because you have given consent.

6. Sharing your information

We may share relevant information with trusted service providers who help us operate the website, manage enquiries or provide technical services. They may only use the information for the services they provide to us.

If you ask us to make an introduction, we may share the necessary details with an estate agent, property developer, lawyer, mortgage adviser, tax adviser, relocation provider or other professional involved in your request. We will explain the nature of an introduction where practical. We may also disclose information where required by law, court order or a competent authority.

7. International transfers

Property enquiries can involve Portugal and other countries. If information is transferred outside the UK, we take reasonable steps to ensure appropriate safeguards are in place and that the information continues to receive protection consistent with applicable data protection law.

8. How long we keep information

We keep enquiry and correspondence information only for as long as it is reasonably needed for the purpose it was collected, to manage an ongoing relationship, resolve a query, meet legal or accounting requirements, or establish or defend a legal claim. When it is no longer needed, we securely delete it or anonymise it.

9. Your rights

Subject to applicable exemptions, you may ask us for a copy of the personal information we hold about you, ask us to correct inaccurate information, request deletion or restriction of processing, object to certain processing, or withdraw consent where processing relies on consent. You may also have rights relating to data portability.

To exercise a right or ask a privacy question, use our Contact Us form and mention “Privacy request” in your message. You may also complain to the UK Information Commissioner’s Office if you believe your data protection rights have not been respected.

10. Security and third-party websites

We use reasonable technical and organisational measures to protect information against unauthorised access, loss or misuse. No internet transmission can be guaranteed completely secure.

Our website may link to social networks, professional profiles, property partners and other third-party websites. Their privacy practices are controlled by their own policies, not this one. Please review those policies before submitting information to them.

11. Changes to this policy

We may update this policy to reflect changes in our service, technology or legal obligations. The latest version will be published on this page with its updated date.